These rules apply to customer accounts in the Al Khalil Foods Android/iOS app and website. You can request permanent account deletion even if you have uninstalled the app.
How to request deletion
- On the website: sign in, open Account → Personal details → Delete account, enter your current password and confirm the request.
- Without signing in or without the app: email marketing@alkhalil.ae with the subject “Al Khalil Foods account deletion request”. Include the email address or phone number registered to the account. We will verify ownership before deleting anything.
Never send your password, one-time verification code, payment card details or identity documents in the initial email. We may ask you to reply from the registered email or verify the registered phone. Requesting deletion is free.
What happens next
Website requests are recorded in our customer-service system and receive a reference number. Submitting a request does not immediately delete the account or cancel an order. We aim to complete verified requests within 30 days and notify you through your registered contact details. If an open order, refund, dispute or legal requirement delays completion, we will explain the reason and expected timing. Do not place new orders while deletion is being processed.
Data deleted when the request is completed
- Your customer profile and login credentials, including name, registered email and phone number; account sessions and notification tokens are revoked.
- Saved delivery addresses, favourites, account-linked reviews and customer-service conversations, except information that must be retained to resolve an outstanding dispute or legal obligation.
- Newsletter subscriptions and verification records associated with that account.
Records that may be retained
Order, invoice, payment, refund and delivery transaction records may be retained only where required for accounting, tax, fraud prevention or resolving claims. This can include contact and delivery details recorded on an order. UAE VAT invoices generally require at least 5 years of retention; relevant corporate-tax records require at least 7 years after the end of the relevant tax period. Longer retention may apply where a law, tax authority or active legal claim requires it. These retained records are not an active customer account and are not used for marketing.
A minimal non-contact audit record of the deletion request may be retained for 12 months after completion to demonstrate that the request was handled. Backups may contain historical copies until their scheduled expiry; deleted accounts must not be reactivated from a backup. Contact us for the applicable backup retention period or details of a legal hold.
After deletion
Deletion is permanent. You will no longer be able to sign in to the deleted account or retrieve its saved information. A new registration creates a new account and does not restore deleted data. Account deletion does not automatically cancel orders, issue refunds or erase required tax records.
Questions or trouble accessing your account? marketing@alkhalil.ae
Effective date: 18 September 2026